FAQs

 

Algunas de las preguntas mas comunes están listadas debajo con sus respuestas. Sabemos que pueden surgir otras preguntas así que agradecemos que nos contactes escribiéndonos a (custserv@caresens.co.nz) y te responderemos lo mas pronto posible.

Otra fuente de información es el sitio web PHARMAC’s (www.pharmac.govt.nz), donde encontraras otras preguntas comunes

Medidores & Tirillas FAQs

Donde puedo encontrar un nuevo medidor de glucosa?

If you are on insulin or sulphonylurea (eg glicazide) therapy, you have the choice of any of the three funded meters (ie CareSens N, CareSens II or CareSens N POP).

If you manage your diabetes with diet or metformin, CareSens II meters will be available for free through your doctor. Please ask the next time you visit your doctor. You can choose any of the other meters (ie CareSens N or CareSens N POP) available from your pharmacy, but you will need to pay for these.

What choice of meters is there?

Pharmaco is distributing a range of three fully funded meters and two types of testing strips from the CareSens range.

The meters are the CareSens II, the CareSens N and CareSens N POP, each providing different features for differing needs.

Caring for your System

Use a soft cloth or tissue to wipe the meter exterior. If necessary, the soft cloth or tissue might be dipped in a small amount of alcohol.
Do not use organic solvents such as benzene, or acetone, or household and industrial cleaners that may cause irreparable damage to the meter.

Caution:

  • Do not expose the meter to direct sunlight or heat for an extended period of time.
  • Do not let dirt, dust, blood, or water enter into the meter’s test strip port.
  • Do not drop the meter or submit it to strong shocks.
  • Do not try to fix or alter the meter in any way.
  • Keep the meter away from strong electromagnetic fields such as cell phones and microwave ovens.
  • CareSens N and CareSens N POP meter should be used only with CareSens N strips.
  • CareSens ll meter should be used only with CareSens test strips.
  • Keep the meter in a cool and well ventilated place.
  • Store all the meter components in the portable case to prevent loss and meter damage
What types of strips are available?

Two types of strips are fully funded; CareSens and CareSens N Test Strips. The CareSens Test Strips are used with the CareSens II while the CareSens N no coding strips will be used with the CareSens N and CareSens N POP meters.

It is important to use the correct strips for each meter.

What features do the CareSens products have?

Detailed product specifications for each meter can be seen under the product section of this website – a summary is provided below:

  • CareSens II has proved to be a popular meter with people who need to store 250 records on the meter or download them to the PC Care software.
  • CareSens N is a simple and smart option which calculates and displays the averages of total test results, as well as pre and post meal test results. It is ideal for those frequent testers who require alarms to remind them to test at meal times.
  • CareSens N POP features an LCD lighted screen that will enable use at night. This means the screen is automatically lit when the meter is in use rather than the user having to press a button to turn the light on. The CareSens N POP also has a strip expiration indicator and hypoglycaemia indicators, as well as increased memory with the ability to hold up to  1000 test values with time and date and 1, 7, 14, 30 and 90-day test averaging functions.
 Is free software available for CareSens Blood Glucose Metres?

Yes. Software, either PC Care or SmartLog (windows or i-Mac version) can be downloaded to your computer.

PC Care and SmartLog provide software for diabetes management that works with CareSens II, CareSens N and CareSens N POP meters. You can download these software free of charge.

We recommend our new SmartLog software for first time users.

For download information on PC Care click here For download information on SmartLog click here

SmartLog also has an Android version for Android smart phones and Android tablets.
Download the free App to your phone or tablet.

Where can I buy a cable so I can transfer meter results to my computer?

You will need a CareSens USB cable to connect your CareSens meter to your computer (Windows / Apple Mac). You can buy one by phoning 0800 GLUCOSE (0800 458 2673) or from our shop.

You will need an OTG cable for Android smartphones or tablets. These are available from our shop.

How do I use either PC Care software or SmartLog?

Directions on using PC Care can be found here. Directions on using SmartLog can be found here.

Where can I get replacement batteries for my meter?

Batteries are provided with all meters and a free replacement battery service is available as required for all CareSens meters. Free batteries are available through community pharmacies and the CareSens website. A packaging and courier fee applies if batteries are ordered through the website.

Where can I buy additional logbooks?

The CareSens N, CareSens N POP and CareSens II meters come with logbooks for patients to record their blood glucose readings. If you require extra logbooks, you can order them by calling our toll-free number 0800 GLUCOSE (0800 458267). A small charge to cover postage and packing applies. They are also available from our shop.

Will I have to buy lancets?

A lancing device and 50 CareSens lancets are included with every new CareSens meter. Extra supplies of CareSens lancets will be available for purchase from your pharmacy in boxes of 100. They are also available from our shop.

Pharmaco (NZ) Ltd

Who is Pharmaco?

Pharmaco (NZ) Ltd is a New Zealand owned and operated company that was established in 1967. It provides a full range of sales and marketing services to international pharmaceutical, medical, diagnostic and scientific companies requiring representation in New Zealand and Australia. Its service is supported by warehousing, distribution, regulatory and administration services.

Pharmaco is a leader in its field and an example of a company that has taken an entrepreneurial and innovative approach to serving the New Zealand public with vital healthcare products and services. The company also has an Australian subsidiary, Pharmaco (Australia) Ltd, which was established in 2005 and is based out of Sydney.

How does Pharmaco provide support o people with Type 1 and 2 diabetes?

Pharmaco has been implementing a full and comprehensive implementation plan since 2012 to support the changeover to CareSens blood glucose meters and strips.

  • A full-time, fully trained team including customer services representatives, pharmacists, and sales and service staff, are dedicated to supporting customers
  • A toll-free, 24-hour customer service number is available (0800 GLUCOSE / 0800 458 2673)
  • A dedicated CareSens website (www.caresens.co.nz) has been developed and contains up to date information about the products for users and health care professionals
  • Pharmaco provides ongoing liaison, support and sponsorship of key medical and diabetes conferences

Other Languages

Are quick Guides available in other languages?

Quick Guides for the CareSens range of meters are available in these languages:

  • Te Reo
  • Samoan
  • Tongan
  • Chinese (Modern)
  • Chinese (Traditional)
  • Vietnamese
  • Cambodian
  • Hindi
  • Punjabi
  • Arabic
  • Korean
  • Cook Island Maori
  • Tokelauan
  • Nuiean

Manufacture and Supply

Which company manufactures the CareSens meters?

The CareSens range of blood glucose meters are produced by i-SENS, a South Korean biosensor and electrochemistry technology company that develops, produces and distributes products around the world.

Since its beginnings, i-SENS has successfully developed blood glucose monitoring systems, including meters, strips and lancing devices, and has launched these products internationally, including America, Japan and Europe, while operating a world class production line. i-SENS has supplied several hundred million strips into the US Medicare market and the products are known for their high quality and accuracy.

What product testing, certification and registration do CareSens products have?

The CareSens meters, CareSens II, CareSens N and CareSens N POP, are US FDA and Council of Europe registered, and are compliant with the requisite ISO standards.

How does  Pharmaco manage any risk to the supply of blood glucose meters and strips?

Pharmaco has a full risk management plan which will minimise any supply issues, which includes

  • Pharmaco’s manufacturing partner, i-SENS, produces the CareSens products in three separate locations in South Korea as well as implementing a “multi-sourcing” system of manufacture, which means that the company is not reliant on single supply sources for its raw materials. i-SENS also has contingency back up production in other countries
  • Under the agreement, PHARMAC require Pharmaco to maintain no less than four months’ supply of test strips in the country, stored in small batch sizes, which offers protection for patients against the chance of the strips going out of stock, as well as swift isolation of any stock issues. Two types of strips are available, which limits the risk of reliance on a single product
  • Pharmaco has the ability to exercise urgent air shipment of stock if required
  • Back-up stock will be available from Australia and USA, if needed
  • Supply is also managed by Pharmaco New Zealand’s sophisticated national warehouse, distribution and supply chain system

Meter Operation

Units of Use in Diabetes?

The unit of use with CareSens and other brands of blood glucose meters in New Zealand is mmol/L. This is the concentration of glucose in venous blood plasma that is calculated from the measurement of glucose in capillary blood from the sample taken, usually from your fingers. This is a measurement of plasma glucose in mmol/L at a specific moment in time.

When you visit your doctor, it is likely that you will have your HbA1c measured by your local medical laboratory. This measures the average of your venous blood glucose concentration over the previous 90 days. This is now recorded as mmol/mol; previously it was measured as %. So HbA1c measures the average of all the varying plasma glucose levels over the previous 90 days and averages out all the lower and higher plasma glucose levels.

The measurement of HbA1c is a different measurement from a blood glucose measurement performed at the same time with your meter. They are measuring different things.

For further information see http://www.everybody.co.nz/page-46cae434-1bb8-4f84-8d15-76be9785eae2.aspx

How long do CareSens meters take to warm up to the operating temperature range ?

It is not uncommon for people with diabetes to have to warm-up their blood glucose meter before use, especially in winter or if they live in a colder region. When the meter needs warming up the best option is to place it close to one’s skin. If this isn’t possible moving to a warmer area is another option as long as it’s within the operating range (5-50oC). Then repeat the test once the meter and test strips have reached a temperature within the operating range.

It is important to remember that New Zealand has a relatively moderate climate in comparison to other countries, where it is common for temperatures to fall well below 0°C. The CareSens meters are used successfully throughout these countries that have more extreme climates.

How is meter accuracy defined?

All blood glucose monitoring systems should comply with an international standard (ISO15197) that sets out performance standards for measurement of blood glucose concentrations in capillary blood samples, including system accuracy requirements when compared with laboratory testing in controlled conditions. CareSens blood glucose monitoring systems comply with this standard.

Important points to note when testing (please do read the user manual and follow guidelines):

Personal hygiene: Your hands and the testing site need to be washed and clean. Ensure you rinse your hands of soap residue. Dry your hands thoroughly; wet skin will ‘dilute’ the blood droplet.

Meter cleanliness: Follow the directions for making sure the meter is cleaned and maintained properly.

Alternative site testing: Please consult your health care professional before using alternative site testing. Not all areas of the body have the best blood for testing. The fingertip is one of the best and other areas will do such as the forearm and thigh. However, different areas can deliver different results. Glucose values measured at forearm and thigh sampling sites might lag behind values obtained from the finger when glucose levels are changing rapidly. This lag may produce significant differences in blood glucose concentrations measured at these sites. The reason for this is glucose utilization in the fingertips is faster than in the arms or other sites. When blood glucose level is falling rapidly (for example, immediately after exercise) or rising rapidly (e.g. during the first hour after a meal), alternate-site readings lag behind fingertip readings. This could result in delayed detection of hypoglycemia or sharp changes in blood glucose level. Therefore, alternate-site testing should not be performed directly after a meal or exercise or when you think your blood glucose level is low or falling.

Control solution: Use the control solution to confirm that your CareSens meter is measuring accurately. You can purchase CareSens control solutions from Pharmaco (Click here: Order Control Solution). The Control Solution ranges are on the test strip vial label. If the meter tests of the control solutions are within the stated ranges then the meter is working accurately.

Temperature: Please ensure that you are testing within the defined temperature range.

Wrong test strips: Please ensure that you are using the correct strip with your meter. CareSens N and N POP meters use CareSens N test strips. CareSens II meters use CareSens strips. Do not use another brand of test strips with CareSens meters.

Improper testing procedure: possible errors include:
– too much (or not enough) blood on the test strip

Apply the end of the test strip into the blood droplet and allow the blood to enter the test strip and fill the little window on the top of the test strip. Remember to do this immediately after you have lanced your finger and a blood droplet appears; leaving the blood droplet on the finger even for several seconds can result in changes of glucose concentration in the blood droplet.

Sufficient blood sample for testing: please ensure that your hands and fingers are warm as if they are cold it is more difficult to extract a blood droplet. “Milking” your finger is a good way to extract a blood droplet. This means squeezing down the length of the finger before using the lancet to get blood from the finger tip. Use the first droplet immediately for testing after lancing the side of the finger – try not to squeeze the finger at the same time as obtaining a blood droplet as this can alter the concentration of glucose in the blood droplet.

Humidity and altitude: extreme humidity (>90%) or altitude (>3,000 metres) can affect testing accuracy.
Blood quality: sometimes the quality of the blood can affect your blood glucose meter accuracy. For example, certain medical conditions, treatments, medications and other substances can cause errors.

Can CareSens meters be used during pregnancy?

Yes, CareSens meters can indeed be used during pregnancy. However, due to possible changes in the red blood cell count during pregnancy, it is not unusual for pregnant women with diabetes to have to closely monitor their blood glucose readings and their hematocrit levels.

The range of haematocrit for the CareSens meters is 20-60%. Individuals with very high (60% or more) or very low (20% or less) haematocrit may observe incorrect test results. In such circumstances medical advice should be sought.
A normal red blood cell count is in the 30-50% range. It may be below or over the normal range in newborns, pregnant women, or those suffering from serious anaemia.

What risk of contamination to the strips is there?

Like any medical device proper practice and care needs to be taken when handling the CareSens test strips. Washing and drying your hands before testing is recommended to avoid contamination on the electrode end of the strips.

Should your strip become contaminated, wet, or damaged, your CareSens meter will show an ‘Er1’ message on the screen, which means the meter is identifying the strip as used.

It is also important to replace the lid of the vial after removing your test strips. If the vial is left open, the strips may become susceptible to humidity and blood glucose readings will be affected.

Additionally, if there is poor contact between the electronic sensors on the strip and the meter contacts, the error message will show.

For more information please follow this link.
http://www.pharmac.govt.nz

 

Understanding Errors and Other Messages:

 

Should an error message appear on your meter, please see your owner’s booklet or click on the error chart below:

CareSens Error Poster copy.jpg

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